Here you will find answers to the most Frequently Asked Questions (FAQs) concerning using our website. At Broom we want to offer the best shopping experience possible. We realise that with children you have to grab each spare moment that is available. That's why we hope that you will be able to place your order on-line or send us your enquiries day or night by emailing broom@safefamilydriving.com
Our phone lines are open during our normal office hours, that's Monday to Friday, 9 till 5. You can call us on 0845 056 0232 (UK local rate) or telephone or fax us on +44 (0)1573 229536 |
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How do I select items to purchase? Each item in the store has an 'Add To Cart' button next to it. Simply enter the quantity of each item you would like in the 'Quantity' box and click on 'Add To Cart' to put them in your Shopping Basket. You can check whatever is in your Shopping Basket at any time by looking at the Shopping Basket towards the top right of the screen and clicking 'View Basket' |
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How do I go through the Checkout? When you have finished shopping and have checked your selection using 'View Basket' then simply click on the 'Checkout' link to take you to the secure payment facility. |
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What is the Log In? The first time you buy something from the site we will email you a unique customer Username and Password. If you use this on future visits we can offer you a more personalised shopping experience, for example special offers and discounts. You can also use the site more quickly because you will not be required to fill out your details on each visit.
You can still buy on-line without logging in. |
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Why have I been asked to Register? When you click on some parts of the site a pop-up will appear inviting you to Register your details. This is so that we can send you a Username and Password to access those parts of the site that we wish to password protect.
This is completely separate from the Log In for repeat customers who each have their own unique Username and Password (see Log In above) enabling them to receive more personal customer care while shopping on-line. |
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How do I know when my order has been received? As soon as you place an order we respond by sending a confirmation email. Please check this carefully and contact us if any of the details are not correct. If you do not receive an email within 24 hours please email broom@safefamilydriving.com |
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Is the personal information I send you secure? Yes, be assured that we take security very seriously and have a strict security policy in place covering the collection, handling and storage of all information both on-line and off-line. Before you make your purchase you will be asked to read our Terms and Conditions, including our Privacy and Security policies. You can read this now by clicking on the Terms and Conditions link at the foot of the page. |
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Safe Family Driving Forum Help For help in using the Safe Family Driving Forum please click Forum Help |
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